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Evidence Guide: CPPSEC2101 - Apply effective communication skills to maintain security

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPSEC2101 - Apply effective communication skills to maintain security

What evidence can you provide to prove your understanding of each of the following citeria?

Gather, convey and receive information for security work.

  1. Locate, read and apply standard operating procedures, workplace policies and other written information required to complete work instructions to ensure compliance with legal rights and responsibilities.
  2. Use listening and observation skills to receive and interpret spoken and non-verbal information.
  3. Use oral and non-verbal communication to develop and maintain positive relationships, mutual trust and confidence.
  4. Clarify understanding of received information with relevant persons using clear and concise language, questioning and summarising.
Locate, read and apply standard operating procedures, workplace policies and other written information required to complete work instructions to ensure compliance with legal rights and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use listening and observation skills to receive and interpret spoken and non-verbal information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use oral and non-verbal communication to develop and maintain positive relationships, mutual trust and confidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify understanding of received information with relevant persons using clear and concise language, questioning and summarising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request behaviour modification to maintain security.

  1. Observe the work area and identify person demonstrating disruptive or inappropriate behaviour.
  2. Exchange information with person using non-verbal and oral communication that takes account of social and cultural differences, and uses basic strategies to overcome language barriers.
  3. Explain required behaviour and request modification in a manner that avoids an aggressive or hostile response.
Observe the work area and identify person demonstrating disruptive or inappropriate behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exchange information with person using non-verbal and oral communication that takes account of social and cultural differences, and uses basic strategies to overcome language barriers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain required behaviour and request modification in a manner that avoids an aggressive or hostile response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report security risks using telephone and radio systems.

  1. Check radio or phone features and control functions to confirm sufficient battery and signal levels and that system is fully operational.
  2. Select radio channel appropriate for the location and type of communication.
  3. Convey security risk information using appropriate language, protocols and codes and following standard operating procedures.
  4. Receive and answer incoming communications promptly using clear and concise language and following standard operating procedures.
Check radio or phone features and control functions to confirm sufficient battery and signal levels and that system is fully operational.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select radio channel appropriate for the location and type of communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey security risk information using appropriate language, protocols and codes and following standard operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and answer incoming communications promptly using clear and concise language and following standard operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete and store security records.

  1. Write security incident details in notebook ensuring information is accurate, concise and easy to read.
  2. Complete security incident form using clear and concise language and factual accuracy.
  3. Use information technology to enter, save, retrieve and export security information in a manner that complies with organisational standards of style, format and accuracy.
  4. Store information securely in accordance with standard operating procedures.
Write security incident details in notebook ensuring information is accurate, concise and easy to read.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete security incident form using clear and concise language and factual accuracy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information technology to enter, save, retrieve and export security information in a manner that complies with organisational standards of style, format and accuracy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store information securely in accordance with standard operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge